Ole Mexican Foods, Inc. is looking for a Bilingual (Spanish) Consumer Care Coordinator to join our team!

Position Summary:

The Consumer Care Coordinator is responsible for the effective handling of all the issues that come from Consumers and Customers through the Consumer Care Corporate Quality System.

Role Responsibilities:

• Primary contact with consumers to ensure their feedback regarding Ole Mexican Foods products is properly addressed.
• Primary contact with company’s sales representatives /customers regarding quality issues
• Responsible for following up with the QA Managers/Plant Managers from Ole’s facilitates to ensure Consumer issues are effectively addressed and follow up.
• Responsible for quality Issues Website administration
o Update products list and other QA catalogs.
o Being a champion to Follow up with IT on Quality Web improvements.
• Responsible to create the Quality consumer complaint reports
o Ole Mexican Foods Weekly and Monthly Reports
o Retail
o Food Service
• Responsible on following up and closing the loop on any compliant plants.
• Coordinate and perform training of new Consumer Care system users (Quality Manager, Sales Personnel, etc.).
• Create, prepare QA food Safety newsletter Monthly and distribute internally.
• Send complaint samples to External laboratory for analysis and/or identification. If needed
• Follow up with consumers on all coupons/ product sent by FedEx/ UPS to their address locations.
• Managing to encourage consumer/customers/Sales to bring back product with foreign material reported by them for detail investigation.
• Assist QA corporate Coordinator on BRC activities and Quality Projects
• Partner with QA managers for any customer system new accounts setting.
• Assist on Customer Requirements and Customer Specifications Management System
• Assist on Raw Materials and Finished Product Specifications Central Database

• Assist and maintain Document Control Module System
• Assist on collecting data, data entry information into all customer’s portal web bases.
• Assist on the bi-annual FDA’s registration from all Ole’s facilitates.
• Assist in other tasks as required by the QA corporate Coordinator and/or the Director of QA.
• Support and collaborate with special studies in cooperation with the Quality Assurance Department.
Expected Competences:
• Excellent communicator (verbal and written)
• People skills
• Patience and good listener
• Team player
• Enthusiastic
• Taking initiative